ISCMS Customer Service Senior Staff
Position
International Supply Chain Management , Customer Service Senior Staff
Job Location
Ho Chi Minh Head Office
Accountabilities
- Booking and PO management:
- Coordinate with vendor and customer in receiving bookings
- Check PO details and confirm booking to vendors
- Place booking with carrier (Ocean/Air), prepare loading plan
- Update systems – sending Pre-advice/post advice
- Submit shipping instruction to carrier, prepare FCR/ Bill of lading
- Issue invoice to shipper/vendors and settle payment to carriers
- Receive and check documents submitted by vendors before sending to consignee or uploading in system
- Update reports as requested by customers and supervisors
- Handle daily correspondence (emails/phone calls) from shippers and consignees, solve arising problems before/after shipment on board
- Take part in/handle new customer implementation, vendor workshop, vendor training, customer conference meeting
- Collecting customer and market 's feedback for management review and/or suggesting ways to enhance work efficiency
- Up-selling/Cross-selling OOCL Logistics services.
- Handle other tasks assigned by team leader or Manager.
Requirements
- Bachelor's Degree holder, major in Economics, Foreign Trade, Sea Transport is an advantage
- Good command of written / spoken English, Chinese language capability will be an advantage.
- Proficiency in computer literate, such as Excel, Word, Outlook and PowerPoint.
- Good communication skill, customer focused, achievement driven, teamwork and able to work under pressure.
- Experience in shipping and/or logistics related field is a priority.
Please submit your résumé with recent photo, stating working experience and expected salary by e-mail to luc.tran@oocl.com; ngan.hoang@oocl.com; katina.pham@oocllogictics.com; thao.van@oocllogistics.com; selena.tran@oocllogistics.com
Only qualified candidates will be apprised.
For more information regarding us, visit our web site at www.oocl.com; www.oocllogistics.com