ISCMS Customer Service Senior Staff

Position          

International Supply Chain Management , Customer Service Senior Staff

Job Location      

Ho Chi Minh Head Office

Accountabilities  

  • Booking and PO management:
    • Coordinate with vendor and customer in receiving bookings
    • Check PO details and confirm booking to vendors
    • Place booking with carrier (Ocean/Air), prepare loading plan
    • Update systems – sending Pre-advice/post advice
    • Submit shipping instruction to carrier, prepare FCR/ Bill of lading
    • Issue invoice to shipper/vendors and settle payment to carriers
    • Receive and check documents submitted by vendors before sending to consignee or uploading in system
    • Update reports as requested by customers and supervisors
    • Handle daily correspondence (emails/phone calls) from shippers and consignees, solve arising problems before/after shipment on board
  • Take part in/handle new customer implementation, vendor workshop, vendor training, customer conference meeting
  • Collecting customer and market 's feedback for management review and/or suggesting ways to enhance work efficiency
  • Up-selling/Cross-selling OOCL Logistics services.
  • Handle other tasks assigned by team leader or Manager.

 

Requirements
      

  • Bachelor's Degree holder, major in Economics, Foreign Trade, Sea Transport is an advantage
  • Good command of written / spoken English, Chinese language capability will be an advantage.
  • Proficiency in computer literate, such as Excel, Word, Outlook and PowerPoint.
  • Good communication skill, customer focused, achievement driven, teamwork and able to work under pressure.
  • Experience in shipping and/or logistics related field is a priority.

 

Please submit your résumé with recent photo, stating working experience and expected salary by e-mail to luc.tran@oocl.com; ngan.hoang@oocl.com; katina.pham@oocllogictics.com; thao.van@oocllogistics.comselena.tran@oocllogistics.com

 Only qualified candidates will be apprised.

 

For more information regarding us, visit our web site at www.oocl.com; www.oocllogistics.com