Customer Need / Problem

An FCL exporter from Thailand encountered difficulties managing their 3PLs to support their export logistics operation.  They had to deal with several freight forwarders and carriers, Customs brokers, and truckers, and the multiple providers involved high levels of communication and man-hours to follow up on day-to-day work to ensure the entire export process operated smoothly within desired timeframes.  In many cases, they had cargo shipment delays in delivery to their overseas customers because of communication problems, inaccurate export documents, and late commercial document courier pouches to their consignee made by various 3PL.  This caused additional logistics costs i.e. port storage, carrier demurrage, document courier cost, etc.

With the extra logistics costs incurred and complaints from their end customers, this client required a capable and reliable 3PL to provide them with a more efficient logistics solution model.  OOCL Logistics offered the right solution by presenting our OceanPlus services – a bundled package of sea-freight, Customs brokerage, and container trucking services. 

Service Solution

• OOCL Logistics proposed a one-stop service with “OceanPlus” instead of pure Freight Forwarding services to reduce multiple service providers to one single party.
• Our OceanPlus service provided FCL Freight, Export Customs Declaration, and Container trucking service.
• OOCL Logistics created a dedicated team to handle all export documents - booking & shipping instruction submission to carriers, drafted B/L inspection, other privilege Certificates & Forms (FTA, Certificate of Origin, JTEPA, Form D, etc), and pre-advice shipment updates.
• Under this OceanPlus solution model, our customer can contact OOCL Logistics, as a one-stop provider, to manage their supply chain, simplifying their export process and eliminating other non-value activities and unnecessary work. 

Customer Benefits

• Our customer has gained the service efficiency, smooth communication flow thru OOCL Logistics they sought.
• They have accuracy of shipment details & export documents, providing reliable arrival schedules to their end customers, and have eliminated the extra logistics costs associated with the delays.
• Our customer has now reduced and improved their internal work flow, saving administration costs and focused their resources on core business activities.
• The OceanPlus package offers a competitive rate base with single-party invoices from OOCL Logistics billed to the customer.